Terms & Conditions

About These Terms and Conditions

In these Terms and Conditions "we" and "us" mean Rapid Concepts Australia ABN 72 053 505 508  Australia, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Legal Capacity To Transact

If you are under the age eighteen (18) years you cannot place orders with DealsDirect.By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Rapid Concepts Australia suffer any damage or other losses as a result of a transaction entered into by a minor, Rapid Concepts Australia  reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Rapid Concepts Australia .

Placing Your Order

You may place an Order by filling in the Order Form on the Rapid Concepts Australia  Web Site and clicking the "Submit My Order" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Rapid Concepts Australia website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Rapid Concepts Australia will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Rapid Concepts Australia and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

Rapid Concepts Australia currently accepts Direct Bank Transfer, PayPal, Visa and Mastercard. Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Monday through Friday, excluding  Public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button. For credit card and PayPal payments we will email a tax invoice to you with your Order Confirmation.  Your tax invoice is your proof of purchase.

Please Note:

* Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

* You may be required to provide further identification for additional security reference checks.

GST

Rapid Concepts Australia purchases include GST if applicable.

 

Title To And Risk In Goods

Title to all goods will pass to you on the later of:

1.     Rapid Concepts Australia  being satisfied of the outcome of any credit, criminal or fraud checks in relation to a customer or their purchase;

2.     a complete and accurate order being placed and submitted by you to Rapid Concepts Australia ; and

3.     the successful processing of your payment.

You assume all risks of theft or loss of goods occurring during transportation and delivery.

Prices

Rapid Concepts Australia  always seeks to list Products with the most competitive prices. Rapid Concepts Australia  reserves the right to change prices for Products displayed at Rapid Concepts Australia  at any time before you place an Order. The price of products shown excludes shipping costs. Shipping cost is a separate charge which is shown on the product page and is calculated upon post code entry.  If a product is shown at the incorrect price on the website we reserve the right to correct the error and:-

  • If the correct price is higher than that shown on the website - we will contact you to let you know of the error, cancel the order and provide a full refund
  • If the correct price is lower than that shown on the website - we will contact you to let you know of the error and provide a refund for the difference in pricing.

 

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.
 

Shipping

“Shipping Charges"

We want your products to arrive quickly and at the best shipping rate we can offer.  Shipping charges are calculated based on product size and the geographical region of the delivery address. 

Shipping estimates for individual products can be viewed by entering your postcode on the product page.

Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.

 

"Coupons"

Rapid Concepts Australia  in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used  towards the payment of Products on our website.    Each Coupon can be used only once and only one Coupon per order will be accepted.   Any other Terms and Conditions governing the use of a coupon will accompany that Coupon. Rapid Concepts Australia will determine the content of Terms and Conditions governing Coupons in its absolute discretion.

Where a Coupon is used towards the payment of a Product (or Products):

"Refunded Credits"

We may credit “Your Account” with a Refund Credit from time to time. Rapid Concepts Australia will only provide Refund Credits under the Terms and Conditions detailed under "Your Rights to Return a Product". Where “Your Account” holds Refund Credits and you place an Order for a Product or Products:

Refunded Credits can be used towards a future purchase(s) or the full amount can be cashed out as a cheque refund. To redeem your Refund Credits log in to “Your Account” and select “View Credit”. You can then select “Cash Out Refund Credit”. In the event that Rapid Concepts Australia needs to reissue a Refund Credit cheque due to an incorrect name or address provided by you, or if a Refund Credit is misused, Rapid Concepts Australia  will incur a cost of $12 to reissue the Refund Credit cheque. This cost will be passed onto you as a reissue fee.  Please note that credits are valid for 12 months from date of issue.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

If you think that a Product is defective you should contact Rapid Concepts Australia on info@rapidconcepts.com.au and a Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Rapid Concepts Australia . If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.


  • Your Data - Use And Protection

    By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Rapid Concepts Australia  Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Rapid Concepts Australia  Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

    Credit Card Fraud

    While Rapid Concepts Australia employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Rapid Concepts Australia  will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

    Fraud Protection or Prevention Procedures

    When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud.


    General

    You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Rapid Concepts Australia . Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.  Rapid Concepts Australia  reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A product. No Rapid Concepts Australia employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

    Force Majeure

    To the extent permitted by law, Rapid Concepts Australia  is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Rapid Concepts Australia , and Rapid Concepts Australia  shall be entitled to a reasonable extension of time for the performance of such obligations.

    Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.